Thursday, April 11, 2024

Cunard Cancels 4 Cruises, Delays Return of the Queen Mary 2

queen mary 2 cancelled cruise

The company's flagship ocean liner has been moored at Ocean Terminal since Sunday, when her scheduled transatlantic voyage to New York was cancelled. While guests booked aboard the second now-cancelled crossing may also receive a full refund of their cruise fare plus a 20% future cruise credit (FCC) for a future sailing, they do have another option. Cunard’s Queen Mary 2 ship was set to take off from Southampton on Sunday but the 2,000 passengers were told on Saturday night that the crossing had been cancelled due to a technical issue onboard.

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Another public deck (Deck 7) houses the Winter Garden, Canyon Ranch Spa, King's Court, Queen's Grill Lounge, the restaurants Princess Grill and Queen's Grill. Passengers staying in suites are offered new menus in refurbished settings by Princess Grill and Queens Grill restaurants. Britannia Restaurant, Golden Lion pub, and Veuve Clicquot Champagne Bar all boast refreshed menus. Cunard Line has created many of the new menus in its development kitchen in Southampton. The boat has 18 decks, of which 13 passenger-accessible and 11 with cabins. The vessel changed its flag-state in 2011 (from London UK to Hamilton Bermuda) in order to allow shipboard weddings at sea.

Cunard's Transatlantic liner RMS Queen Mary 2 restarts operations on November 16

This announcement was big news in itself, given the facts I’ve mentioned above, but what made it the stuff of travel headlines was the unbelievable pricing, and the restricted sale window. The itinerary also features two Suez Canal crossings (on both the eastbound and westbound route) and overnights in Haifa, Dubai, Hong Kong, Sydney NSW, Singapore, a late-night departure from Colombo. An interesting fact is that a baby boy was born on board RMS Queen Mary 2 on January 17, 2016, while en route to New York.

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queen mary 2 cancelled cruise

“Unfortunately, after further investigation, it has been confirmed that this work will take longer to resolve than anticipated and the ship is unable to sail until this is completed,” the company continued. “The Queen Mary 2 arrived into Southampton last night for assessment of a technical issue,” Cunard explained on a later issued on April 23. Instead, booked guests were notified via email and text message just hours before embarkation that the cruise had been cancelled due to a technical problem that requires immediate repair.

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Cunard Line is a British-American cruise brand, operated by Carnival UK and owned by Carnival Corporation (shipowner). Cunard is headquartered in Southampton (England UK) and is among the world's oldest passenger shipping companies. Laure Delaporte travelled from Paris to Southampton with her husband, only to find out the journey had been cancelled upon arrival. “Considering it’s quite high end we feel a bit let down by the cruise company because we had a text at 9.45am this morning and when we tried to ring the phone lines were closed. The Echo understands the ship will be moved to a different berth this weekend to make space for the arrival of P&O's Iona and Arvia.

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Queen Mary 2 set for coronation trip after 'technical issue' - BBC.com

Queen Mary 2 set for coronation trip after 'technical issue'.

Posted: Sat, 29 Apr 2023 07:00:00 GMT [source]

When the ship stops in Hamburg, there is also a large proportion of German passengers onboard. The King's Court (self-service buffet restaurant on lido deck 7 midship) was majorly redesigned. Both central-location elevators were removed to create a vast open space. This way, the central buffet stations area became more open, allowing an easygoing flow.

Sometimes combined with New York-to-Southampton crossings, 7-night Mediterranean itineraries offer an overview of the region with ports of call in Spain and Italy, including Sardinia. Sadly, for many of the 2000 passengers, the messages were received too late to prevent an unnecessary journey to Southampton. Whilst such unforeseen circumstances cannot be anticipated, nor avoided, it is of no comfort to those bitterly-disappointed passengers whose holidays/vacations have been cancelled. Due to the unavoidable short notice, some guests didn’t receive the bad news until they arrived at Southampton Cruise Terminal. Although no consolation, some people had thankfully only travelled a relatively short distance. However, there were reports of others who had travelled from as far as France to join the ship, and others who were hoping to return home to the United States, with many left stranded in the city.

queen mary 2 cancelled cruise

Able to welcome 2,695 guests onboard for each cruise, Queen Mary 2 is staffed by more than 1,200 international crew members who provide the line’s signature elegant service for all aboard. Because that sailing is a week away, guests have slightly more flexibility to arrange alternative travel plans if necessary. After the last-minute cancelling of a transatlantic crossing, Cunard has also cancelled the next Queen Mary 2 voyage but guests have options.

She was due to depart for New York on Sunday evening, however, just two hours before passengers were due to embark, an email informed them the transatlantic crossing had been cancelled. Because many cruise lines are currently repositioning ships to Europe for the summer sailing season, a number of vessels are making transatlantic journeys from North America to Europe. Additionally, all guests are receiving a 20% discount as a future cruise credit (FCC) for any published future Norwegian Cruise Line sailing through December 31, 2025.

Passengers with previously booked travel can re-book travel for later dates and are eligible for full refunds, both cruise lines said. Nevertheless, repairs and maintenance can be necessary on any cruise ship anywhere in the world, and travelers should always be flexible with their expectations in case itinerary changes, port cancellations, or route modifications may be necessary. On recent crossings, the ship under delivered in some areas, notably the (un)helpfulness of a couple of crew members and the quality of food in the ship's main dining room, Britannia Restaurant, where the majority of passengers eat. There's still just the one daily captain's announcement at noon, which provides an update on the ship's progress. Whilst this was undeniably a traumatic experience for travellers whose plans were curtailed, let us spare a thought also for Cunard support and administrative staff and travel agent partners who suddenly found themselves in this maelstrom.

The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. On Saturday, May 6 guests will be able to watch the Coronation ceremony live from Westminster Abbey. Cunard had earlier announced that RMS Queen Mary 2 would be returning to Brest France on August 27, 2021, to undergo drydock maintenance before the November return to service. The following leg of the cruise would be from Southampton to Paris (Le Havre), then on to New York, arriving on May 26 to complete the round-trip loop. Others have complained that they have struggled to get in contact with Cunard’s customer services following the cancellation.

The elegant Queen Mary 2 will not be making her 7-night transatlantic crossing from Southampton to New York departing on April 23, 2023 as planned. She found the experiencing disappointing with a number of ports and excursions canceled while they were out at sea. Staying in close contact with one’s cruise line in the days and weeks leading up to departure can ensure that guests stay informed about their cruise and any possible changes. As would be expected, all shore excursions booked through Norwegian Cruise Line for Kona and Nawiliwili are automatically cancelled and fully refunded back to guests’ onboard accounts.

ABP said the ship would face "an extended stay in port" while engineers worked to fix the fault. Weighing in at 149,215 gross tons, Queen Mary 2 is also the largest ship in the Cunard fleet and serves as the line’s flagship. She will also outweigh the 113,300-gross-ton Queen Anne when the new ship joins the fleet in spring 2024.

The buffet’s new design features modern chandeliers, new artworks (circus-themed), areas with timber flooring, lots of mirrors. 172 suites (all Princess and Queen Grill suite accommodations on the QM2 ship’s upper decks) were comprehensively redesigned to maximize space. Their decoration was also changed, reflecting the Cunard Line’s history. The changes include new luxury textures in soothing colours and new carpeting (with a rugs-design inspired by the old RMS Queen Mary liner).

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